Printing Terms & Conditions

ACCEPTANCE OF TERMS

All services provided by Empire Advertising & Design, LLC are subject to Terms and Conditions of use. By viewing or using this website, yourself and the entity you represent (collectively hereinafter referred to as “you”) agree to be bound by all the Terms and Conditions as stated below without modification. If for any reason you do not agree with the Terms and Conditions as stated below, please do not access this site.

Empire Advertising & Design, LLC reserves the right to change the Terms and Conditions at any time without notice. You are responsible for reviewing the Terms and Conditions for any changes and continued use of our services constitutes your consent to these changes.

You agree to indemnify and hold Empire Advertising & Design, LLC, its parent and affiliate companies, and their respective officers, harmless from any and all claims, including reasonable attorneys’ fees, arising out of your breach of any of these Terms and Conditions or in connection with your use of our services.

Empire Advertising & Design, LLC and all of its content are protected by copyright laws of the United States and international treaty provisions. © 2007 Empire Advertising & Design, LLC. All rights reserved. This website, its trademark and associated logos, may not, in part or in whole, be copied, imitated, reproduced, modified, transmitted, translated, distributed, adapted or disassembled in any fashion without expressed written permission of Empire Advertising & Design, LLC.

Copyright laws also pertain to the content you submit to Empire Advertising & Design, LLC. Unlicensed or misuse of copyrighted material from books, magazines, newspapers, photographs, web content, writers, artists, composers, publishers, and other authors is strictly prohibited. Empire Advertising & Design, LLC will not assume the responsibility of checking the content of its client’s submitted materials for copyright violations. Therefore, Empire Advertising & Design, LLC will not be held accountable for any illegal use of copyrighted material by its clients.

You, as the buyer, understand and agree that all content/information (including but not limited to text, graphics, information and messages) are the responsibility of the sender of that content/information and not Empire Advertising & Design, LLC. Furthermore, you are responsible for all information and content that you acquire and/or use from the mydesignprinting.com service.

In addition, you agree to abide by all rules and regulations pertaining to on-line decency and appropriate and acceptable content. This means that you agree to the following with regards to any product coming from Empire Advertising & Design, LLC:

You will not upload, post or send any content through the Empire Advertising & Design, LLC service containing adult or child pornography, or anything indecent, lewd, or obscene; material that threatens to kidnap or injure anyone, threatens to damage the reputation of anyone or harm their personal property, threatens to accuse anyone of a crime, threatens to announce that a person has violated law/s of the United States, or threatens blackmail; encourages or suggests forcible resistance to any law of the United States, insurrection, or treason; includes fraudulent, libelous or hurtful remarks directed at any other person or business; or infringes upon the intellectual property rights of Empire Advertising & Design, LLC or any other party.

Let it also be known that Empire Advertising & Design, LLC does not control, nor certify the legitimacy, accuracy and/or quality of any information or content posted by our customers. Empire Advertising & Design, LLC will not be held liable under any conditions or circumstances for any information, content or material that you may find indecent or offensive.

Empire Advertising & Design, LLC provides services and products only for your personal use and you agree to refrain from using such services and products, as well as messages or correspondences for any unauthorized purposes including but not limited to promotional materials, advertising, spam, or any other form of solicitation.

You must have a registered account. Protection of passwords and controlling account access is your responsibility. Empire Advertising & Design, LLC will not be held responsible for any password or access problems. Furthermore, all orders, actions, etc., placed through your registered account are your responsibility and not the responsibility of Empire Advertising & Design, LLC.

Empire Advertising & Design, LLC reserves the right to remove or refuse any content or information that violates the Terms and Conditions agreement or may otherwise be considered unlawful or objectionable. In addition, you agree that content and or information obtained by Empire Advertising & Design, LLC may be kept and disclosed if Empire Advertising & Design, LLC is required to do so by law, or if Empire Advertising & Design, LLC believes, in good faith, that it is necessary to disclose such content in order to comply with any legal proceeding or processes; uphold or enforce the terms of our services; respond to any claims that the content or information is or may be in violation of the rights of another party; that the content or information may be objectionable or offensive; or that the content/information is necessary to protect the rights or property of the public or Empire Advertising & Design, LLC in any way.

SUBMISSION OF ARTWORK OR GRAPHICS:

All files must be submitted in CMYK format, except for 1 and 2 color letterhead and envelopes. Any files not in CMYK may color shift when processed. A minimum resolution of 300 dpi is required for all raster art and images. Artwork of a lesser resolution may not print as sharp and clean as desired. 

We strongly suggest that all items except for background images, be at least 1/8" from the trim line. Items falling closer to the trim line may be cut off. If the item bleeds off of the page, a 1/8" bleed margin must be included in the file for all sides.

Files that require Empire Advertising & Design to make changes or print preparation are subject to Graphic Design charges.

Empire Advertising & Design, LLC cannot be held responsible for matching colors or ink densities on screen proofs approved by customers. Screen proofs can be used to help display layout, text accuracy, and image placement and proportion, but not color or density.

Empire Advertising & Design, LLC will make every effort to match the gradient density of each color, however, we cannot be held responsible for the final appearance of a color. The appearance of printed colors may be affected by UV coating, therefore, Empire Advertising & Design, LLC cannot be held responsible for final color appearance of UV-coated product/s.

Please Note: Files printed in CMYK process may print differently than colors displayed on your screen or from your desktop/digital printer. Since each machine is calibrated differently, colors may also vary slightly from the original printing to each reprint of the job. If color matching is important to you, we suggest you consult with a graphic designer about printing your piece using Pantone colors or on a special print run. Pantone colors that are converted to CMYK will shift in color! We cannot be held responsible for shifts in color in CMYK process printing.

It is the client’s responsibility to review the final proof and layout of all orders prior to actual printing. Once the final proof has been confirmed by the client, no further changes can be made to that order. On orders placed with the NO PROOF option, no changes may be made to the order after submission. This includes changes to bindery and shipping. Please review the final proof carefully prior to completing your order. Empire Advertising & Design, LLC will not accept responsibility for typographical errors, errors in spelling, grammar, punctuation, graphics, fonts, colors or content. Empire Advertising & Design, LLC will not be held responsible for client errors in finished product sizes, wrong cuts, or missing or incorrect folds.

If you need to make changes to your artwork, after receiving your proof, please resubmit your files. There will be a $20 resubmit fee charged to your account. If you wish to receive a new proof, a fee of $10 for PDF proof will also be charged. For a new hard copy proof, please contact our customer service department as the price vaires by product size.

Prior to proof approval, Empire Advertising & Design, LLC allows customers to cancel orders. Orders placed without proofs can not be cancelled.

Cancellation requests should be submitted through "My Account".  We will inform you of any charges depending on the stage of the order.

Cancellation fees will be calculated based on the age of the order and whether a proof was created. Age will be calculated in calendar days from the date the order was placed.

Orders left on hold over 90 days will automatically be cancelled.

The cost of proofs plus administrative fees (calculated in the above table) will be subtracted from the total refund. 

NO CANCELLATIONS ON ORDERS PLACED WITH A NO-PROOF OPTION. 

Customer orders have no re-sale value. Therefore, ALL SALES ARE FINAL. If the error is verifiably due to Empire Advertising & Design, LLC, we will re-print the order at our cost. Any defect/s discovered in your shipment must be reported to Empire Advertising & Design, LLC within 10 days of your order’s receipt. To qualify for a free replacement order, you must return your entire product to our printing facility (at your own expense) within 15 days from the time the product was delivered. All Charges related to expedited orders (rush printing or shipping) are NON REFUNDABLE UNLESS UPS FAILS DELIVERY OR DELIVERS DAMAGED PRODUCT.  THERE WILL BE A 20% CHARGE TO ALL CHANGES TO AN ORDER RESULTING IN A CREDIT, PLUS DESIGN TIME (IF APPLICABLE).

Empire Advertising & Design, LLC will always strive to avoid any delays in production or shipping, however, we will not be held responsible for any consequences or damages due to delayed production or delivery. Our shipment and delivery dates are based upon estimates provided by our shipment suppliers. Empire Advertising & Design, LLC will not be responsible for delays in shipments due to shipping company delays, international customs issues, weather conditions or any other circumstances beyond our control. Empire Advertising & Design, LLC will strive to ensure that all delivery schedules are met in a timely manner.

However, unexpected production or shipment delays may occur as a result of technical problems or equipment malfunction or failure. Rush charges/fees will be refunded or waived by Empire Advertising & Design, LLC, where applicable, for a delay caused by technical difficulty. However, order cancellations will not be allowed due to technical difficulty.

In order to file a lost or damaged claim the following must apply:

Claims can only be placed within 30 days from package shipment. Empire Advertising & Design, LLC cannot be held responsible for shipping errors, delays or lost or damaged products due to 3rd party errors.

In the case that a customer supplies the wrong address causing a package not to be delivered on time, Empire Advertising & Design, LLC will reship the package (to the corrected address) with an additional shipping fee for the re-shipment.

YOUR LIABILITY IS LIMITED TO THE SELLING PRICE OF THE ITEM AND SHALL NOT INCLUDE ANY CONSEQUENTIAL DAMAGES OR DAMAGES FOR PROFIT LOST.  WE HAVE THE RIGHT TO HOLD CUSTOMER PROPERTY (a lien) AS SECURITY FOR UNPAID BILLS.

Empire Advertising & Design, LLC reserves the right to refuse service to any party for any reason it deems fit.

PAYMENT:

Payment for printing orders are due prior to the order being processed. Orders will not be sent to print without payment information. You may submit a Credit Application form if you would like to be considered for credit terms. Credit terms include 50% Down/50% Upon Completion, and Net 30 upon prior approval. All balances not paid within 30 days are subject to late fees.

We currently accept cash, checks, and credit cards (Visa, Mastercard, American Express and Discover). Finance charges will be applied to postage for bulk mailings paid by credit card.

RETURNED CHECKS:

A $25 fee will be assessed to all returned checks.

TAX EXEMPTION:

You must have a re-sale certificate on file with Empire Advertising & Design, LLC in order to qualify for tax exemption on invoices.